Terms of Service

Roast & Recover LLC ("Company," "we," "us," or "our") is a United States limited liability company that operates roastandrecover.com (the "Platform"). We source and supply commercial espresso equipment, grinders, and café packaging materials to business customers in the United States and internationally.

Our equipment is sourced from manufacturing partners primarily located in the People's Republic of China. We act as the importer of record for all equipment shipped to United States addresses. We are not a manufacturer.

These Terms of Service ("Terms") govern all purchases made through the Platform. By placing an order, you agree to be bound by these Terms. These Terms constitute a binding commercial agreement between two business entities — they are not subject to consumer protection laws that apply to individual consumers.

You represent and warrant that you are purchasing as a business entity or for business use, not as a consumer.

All equipment listed on the Platform is sourced on a build-to-order basis. We do not maintain a warehouse of finished inventory. When you place an equipment order:

• Your deposit payment triggers a purchase order to our manufacturing partner
• The machine is built, quality-tested, and certified to your specific order
• The balance payment is invoiced once the machine is ready to ship
• Shipment occurs after balance payment is received in full

Packaging products (cups, lids, bags, and similar consumables) are not build-to-order and are subject to standard e-commerce order terms.

Equipment orders require a deposit, expressed as a percentage of the total order value and displayed clearly on each product page before checkout.

Deposits are non-refundable once the factory purchase order has been placed. We place the factory purchase order within 2 business days of receiving your deposit. You may cancel and receive a full deposit refund only if you notify us in writing at ritual@roastandrecover.com within 24 hours of your order being placed.

After the factory purchase order is placed, cancellation is not available. We will complete the order and invoice the balance payment.

When your equipment is ready to ship, we will send a secure payment link to your registered email address for the remaining balance.

• The balance payment link is valid for 14 days from the date of issue
• If balance payment is not received within 14 days, we reserve the right to charge a storage fee of $50 per machine per week, deducted from any eventual payment
• If balance payment is not received within 60 days, we reserve the right to resell the equipment and retain the deposit as liquidated damages

Equipment does not ship until the balance is paid in full.

Lead times displayed on product pages are estimates based on typical manufacturing and shipping timelines. They are not guaranteed delivery dates.

Actual lead times may vary due to:

• Manufacturing capacity at our factory partners
• Shipping delays, including port congestion, carrier delays, or adverse weather
• Customs clearance at US ports of entry (for US-bound shipments)
• Import documentation processing
• Force majeure events (see Section 13)

We will notify you by email if your order is delayed by more than 7 business days beyond the estimated lead time. Delays do not entitle you to cancel an order or reclaim a deposit.

We source only equipment models that carry applicable US safety certifications (UL, NSF, ETL, or equivalent) at the time of listing. Certification information, including listing numbers and document links, is displayed on each equipment product page.

We verify certifications at the time of listing and re-verify before each shipment. However, we make no warranty that certifications will satisfy the requirements of any specific jurisdiction, municipality, landlord, or insurance provider. It is your responsibility to confirm that the equipment meets the requirements of your specific installation location before ordering.

In the unlikely event that a specific unit fails certification re-verification before shipment:

• We will notify you immediately and pause the order
• We will offer a replacement unit from a certified batch at no additional cost, with a revised lead time
• If no certified replacement is available within 30 days, we will offer a full refund of all amounts paid

This is our sole obligation in the event of a certification failure.

All prices are displayed in US Dollars (USD). Prices are subject to change without notice until an order is placed. Once an order is placed and a deposit is paid, the price is locked.

Prices do not include:

• Applicable sales tax (charged where required by law)
• Import duties, customs fees, or taxes for shipments outside the United States (the recipient is the importer of record for international orders and is solely responsible for all import costs)
• Installation, commissioning, or training

Risk of loss and title to equipment passes to you upon delivery to the carrier at the origin facility ("FOB Origin"). Once the equipment is in the possession of the carrier, we are not liable for loss, damage, delay, or misdelivery.

For packaging products, standard parcel shipping terms apply. We will provide tracking information when available.

If your shipment arrives visibly damaged:

• Document the damage with photographs before accepting or opening the shipment
• Refuse the delivery if damage is severe, or note the damage on the carrier's delivery receipt
• Notify us at ritual@roastandrecover.com within 48 hours of delivery with photographs

We will assist with carrier claims but do not guarantee outcomes. We strongly recommend purchasing freight insurance for equipment orders, which we can arrange on request.

Please review our Returns & Warranty Policy for full details.

In summary:

• Packaging products (cups, lids, bags): returns accepted within 14 days of delivery for unused, undamaged goods in original packaging. Return shipping is at the buyer's expense.
• Equipment: no returns except in cases of confirmed manufacturing defect or certification failure as described in Section 6. Change of mind returns are not accepted for build-to-order equipment.
• Deposits: non-refundable as described in Section 3.

Equipment carries a 12-month limited warranty against manufacturing defects from the date of delivery. This warranty covers repair or replacement (at our sole discretion) of confirmed manufacturing defects. It does not cover:

• Normal wear and tear
• Damage from improper use, installation, or maintenance
• Damage from water quality issues (scale buildup, corrosion)
• Unauthorized modifications or repairs
• Damage in transit (covered separately by freight insurance)

Packaging products carry no warranty beyond a right of return for defective or damaged goods within 14 days of delivery.

EXCEPT AS EXPRESSLY SET FORTH IN THIS SECTION, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. THIS DISCLAIMER APPLIES TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ROAST & RECOVER LLC, ITS MEMBERS, OFFICERS, EMPLOYEES, AGENTS, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE PLATFORM, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE PLATFORM SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO US IN THE 12 MONTHS PRECEDING THE CLAIM.

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you in full.

You agree to indemnify, defend, and hold harmless Roast & Recover LLC and its members, officers, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your use of the equipment or packaging
• Your violation of these Terms
• Any claim that your use of the equipment caused injury, property damage, or other harm to a third party
• Your failure to comply with applicable laws and regulations in your jurisdiction

We are not liable for any delay or failure to perform our obligations under these Terms if such delay or failure results from circumstances beyond our reasonable control, including but not limited to: acts of God, war, terrorism, pandemic, government action, trade restrictions, port closures, factory shutdowns, natural disasters, or disruptions to international shipping routes.

In the event of a force majeure delay exceeding 90 days, either party may terminate the affected order in writing, and we will refund any amounts paid for goods not yet shipped.

These Terms are governed by the laws of the State of Wyoming, United States, without regard to its conflict of law provisions.

Any dispute arising out of or in connection with these Terms shall first be subject to good-faith negotiation between the parties for a period of 30 days. If the dispute is not resolved through negotiation, it shall be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitration shall take place in Wyoming. The arbitration award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

YOU WAIVE ANY RIGHT TO A JURY TRIAL OR TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

Nothing in this section prevents either party from seeking injunctive or other equitable relief for breach of confidentiality obligations or intellectual property rights.

Entire Agreement. These Terms, together with our Privacy Policy, Shipping Policy, and Returns Policy, constitute the entire agreement between you and us regarding the Platform and supersede all prior agreements.

Severability. If any provision of these Terms is found to be unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force.

Waiver. Our failure to enforce any right or provision of these Terms will not constitute a waiver of that right or provision.

Contact. Questions about these Terms should be sent to ritual@roastandrecover.com.