Returns & Warranty Policy

We accept returns of packaging products (cups, lids, bags, and similar consumables) within 14 days of delivery, subject to the following conditions:

• Items must be unused, undamaged, and in original packaging
• Partial case returns are not accepted — full cases only
• Custom or printed packaging (items ordered with your branding) is not returnable

To initiate a return:

1. Email ritual@roastandrecover.com with your order number and reason for return
2. We will confirm eligibility within 2 business days
3. Ship the items back using a trackable carrier — return shipping is at your expense
4. Refunds are processed within 5 business days of receiving the return in good condition

Refunds are issued to your original payment method. Outbound shipping costs are not refunded.

Equipment is built to order and cannot be returned for change of mind. Once a factory purchase order is placed (within 2 business days of your deposit), the order cannot be cancelled or returned except in the following circumstances:

• Certification failure — see Terms of Service Section 6. Full refund offered if we cannot source a certified replacement within 30 days.
• Manufacturing defect on arrival — if the equipment arrives non-functional or with a clear manufacturing defect, we will arrange repair, replacement, or refund at our discretion after inspection.
• Force majeure — see Terms of Service Section 13.

To report a defect on arrival, contact us within 7 days of delivery with photographs and a description of the issue. Claims made after 7 days will be handled under the warranty policy below.

All equipment carries a 12-month limited warranty from the date of delivery, covering manufacturing defects in materials and workmanship.

What is covered:

• Failure of internal components due to manufacturing defect
• Electrical failures not caused by improper voltage or power conditions
• Structural defects in the machine body or housing

What is not covered:

• Normal wear and tear (gaskets, seals, burrs, shower screens)
• Damage from scale buildup due to inadequate water filtration
• Damage from operation outside specified voltage or water pressure ranges
• Physical damage from drops, impacts, or misuse
• Unauthorized repair attempts or modifications
• Consumable parts (filters, portafilter baskets, etc.)

Warranty claims:

1. Email ritual@roastandrecover.com with your order number, a description of the fault, and photographs or video demonstrating the issue
2. We will assess the claim within 5 business days
3. Approved claims: we will arrange repair by a certified technician in your area, or ship a replacement part, at our discretion
4. If repair or replacement is not possible, we will issue a refund of the purchase price

Warranty service does not cover labor costs for technician visits unless we have explicitly authorized the technician and the rate in writing beforehand.