Shipping Policy

All equipment is sourced on a build-to-order basis. Estimated lead times are displayed on each product page and represent the time from deposit payment to shipment — not to delivery.

Typical lead times:

• Espresso machines: 14–28 business days
• Commercial grinders: 10–21 business days

Lead times are estimates and may be affected by manufacturing capacity, shipping conditions, and customs clearance. See our Terms of Service Section 5 for details.

Shipping method:

Equipment ships via international freight (sea or air depending on size and urgency) from our manufacturing partners' facilities. For US domestic delivery, equipment is cleared through US customs by Roast & Recover LLC as the importer of record, then delivered via freight carrier to your address.

Delivery requirements:

• Equipment is delivered to the curbside or loading dock. We do not include inside delivery or installation unless separately agreed in writing.
• Someone must be present to receive and sign for equipment delivery. Re-delivery fees may apply for missed deliveries.
• Please inspect equipment for visible damage before signing the delivery receipt. See our Terms of Service Section 8 for damage claims procedures.

Packaging products (cups, lids, bags) are shipped from US fulfillment locations via standard parcel carriers (UPS, FedEx, USPS).

• Processing time: 1–3 business days after payment
• Standard shipping: 3–7 business days after dispatch (continental US)
• Tracking: provided by email when your order ships

Expedited shipping options may be available at checkout depending on your location and order size.

We currently ship equipment to the United States only. Packaging products may be available for international shipping — contact us at ritual@roastandrecover.com for a quote.

For international orders, the buyer is responsible for all import duties, customs fees, taxes, and compliance with local import regulations. Roast & Recover LLC is not responsible for items held at customs or subject to import restrictions.

We strongly recommend purchasing freight insurance for all equipment orders. Standard carrier liability is limited and may not cover the full value of your equipment in the event of loss or damage.

We can arrange freight insurance on your behalf — contact us before your order ships to request this. The cost of insurance will be added to your balance payment.

Packaging subscription orders are processed on your billing cycle and ship within 3 business days of each billing date. Tracking information is emailed when each subscription order ships.